Reviews | Certified Auto Mall Towing & Recovery

Rated ★★★★★ based on 294+ customer reviews!

Emily Torrisi

18:01 18 Sep 23

Respectful & Trustworthy group of people. Every experience I have had there has been very easy, no hassle. They even have made accommodations to deliver my car to my house after services. Overall great experience.

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11:19 03 Jun 23

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Sgthawker

21:31 31 Aug 23

Fantastic auto repair service. Service manager Dave Stark was immensely helpful and friendly!

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02:46 19 Mar 23

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Chrystel S

18:20 31 Jul 23

Andrew Harris

16:31 24 Feb 23

Mike and Billy are great. Family run operation, and they stand by their work and cars. Any problem I had was taken care of immediately and properly. The sales team, Zac and Matt are also very knowledgeable. They communicate really well with each other and make sure they have the right answers so there are no surprises. Very thorough and resourceful in the area as well. Even if it's something they don't do, they have a great network in the area to refer you to. Best car buying and subsequent vehicle service experience I've ever had. Can't recommend them enough.

Nicole Wagner

15:47 15 Jun 23

What a truly great experience ! From the moment my husband and I walked in to talk to Matt at certified, I have never felt more welcomed or comfortable. The entire experience I had was the smoothest I have ever had when it comes to dealing with leasing of cars. Matt was informative, on top of his game, and a man of his word. He never minded all the questions I had and if there was not a direct answer in that moment of time, he would take the time right away and figure it out for me. The entire certified team and experience was exceptional. I cannot say enough good things about them. Highly recommend !!

Maria Caputo

14:44 18 Sep 22

You guys are THE BEST. Thank you for helping me out yesterday when my heat shield fell and was dragging. A quick repair and I was on my way. Thanks again!!!!I always recommend you guys.

karina wessner

12:15 16 Apr 23

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19:04 28 Aug 22

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Gianna Bruschi

21:32 30 Mar 23

Gina Marie

12:56 04 Aug 22

Recently went to VW for an oil change and asked them to check my tire as I recently noticed a slow leak. They told me I had a nail in the side wall and they could fix it right then for $250. I knew I had to go to Certified to get it checked out before having it replaced. Certified checed the tire and it was able to be plugged. No nail in the side wall and no need for a new tire. Honest, reliable, friendly staff and trustworthy. Highly recommend!

John Krupinski

20:54 07 Feb 23

Been taking my car to get serviced here the past couple years, these are good reliable people running this location, 10/10 service

Kyra Martyn

16:58 06 Apr 22

Can’t say enough good things about Certified Auto Mall! Zac was so helpful every step of the way and made finding my dream car such an enjoyable and stress-free experience. I didn’t think it was possible to find exactly the car I wanted and within my budget and they made it happen because they wanted me to be truly happy with the vehicle. No place around compares, they are so professional and amazing! You walk in the door and you immediately get a good feeling, Billy, Emilee and everyone I came across in the office are so friendly and welcoming. Referring all my family and friends to Certified Auto Mall to find their dream car as well!

Barbara Major

01:46 07 Jan 23

Just bought my car there , amazing staff! Highly recommend

Peter Reilly

00:23 15 Aug 21

⭐️⭐️⭐️⭐️⭐️Top notch customer service!Highly recommend!

Art Forst

23:52 30 Nov 22

Great family owed business, exceptional service, pricing and integrity. Towing, vehicle repair, or used vehicle purchase one stop shop!

South Street Photography

14:36 30 Jun 21

Yesterday on my way home from Long Branch, I got a flat on Rte 18. It was too darn hot out to try to change the tire myself. I called Certified Auto Mall in Howell. They sent a tow truck out immediately. The drive, Leo, was very helpful and quick. He took me and my Santa Fe back to their shop. Service repaired the tire (and an oil change which was due). Thankfully the tire was able to be repaired, not replaced. Anyway. Glad it happened on a day I didn't have much more to do. So, Thank you to Certified Auto Mall for a job well done. If you need your car serviced or are looking for a good pre-owned vehicle, Certified is the place to go. And a huge thank you to Eric and Dave in service and Mike for getting a truck out quickly. Very pleasant experience.

Desiree Longo

17:56 03 Nov 22

The best! I was in and out so fast and everyone was so friendly. Love coming here for anything I need!

Josh Parsons

21:17 27 Jun 21

Just recently purchased a 2004 Ford lightning from certified auto mall! Very give it too you straight, up front and honest place to do business. The staff is always available for call or text, and the Staff and owners are very quick to answer any questions or make sure you leave with what you need! Highly recommend checking certified auto mall out!!

Katherine Bailey

02:56 30 Sep 22

They are just AWESOME!!! I was very nervous about having someone do the breaks on my daughters newer BMW. She’s young and that’s my baby driving that car lol!!! These guys went above and beyond and made me feel so reassured AND didn’t charge me a fortune!! They definitely have a new family of customers!! Thank you so much for EVERYTHING!

Adrienne Dufour Percy

12:29 18 Apr 21

Best customer service ever. Listened to my needs and didn't go outside of my list to purchase a vehicle.

Ashley Carozzoni

18:48 07 Aug 22

Pamela Richmond

14:52 12 Apr 21

No one better for all of your car needs !

Mike Greene

13:35 08 Jun 22

Hands down the best...great service and pricing.They really care about the customer!

Tina Flanagan

14:28 02 Apr 21

There still are nice people in this world !!! I would highly recommend them for all your needs ... Thank you again Matt for your generosity ! Also a big shout out to council woman Richmond for her recommendation !

Paige N

20:14 12 Apr 22

Best auto repair shop around! They are so honest and do not rip you off like most places, and all of the staff is so kind and helpful. We take all of my companies trucks there, as well as my personal vehicle and they are awesome!!

Janice Schneider Rosenstock

02:29 30 Mar 21

Honest reliable service every time. We trust them completely.

Kyra Martyn

16:56 06 Apr 22

John Koehl

00:16 29 Dec 20

This was by far the easiest purchase from a dealer ever. I highly recommend seeing Matt. He will make it so pleasurable on your purchase and financing. My wife loves her new SUV.

Pedro Baez

19:03 20 Jan 22

Had a great experience purchasing my vehicle! They were very helpful and informative. One of the best hassle free transactions I've experienced. Thank you!

Angelo Santonastaso

21:42 08 Dec 20

Thank you My for helping me get my dream car you were awesome

Sean Fitzgerald

01:40 26 Dec 21

Had an awesome experience buying my used truck from certified auto. Between Matt in sales and Billy the manager nothing but pure professionalism displayed. I highly recommend you use certified auto when the need arises

Sarah Mako

17:56 13 Nov 20

The absolute best place to get your car serviced! All the staff are such nice, friendly, wonderful people. They’re always honest and willing to help out anyway they can. Always a pleasant experience, nothing but good things to say. Highly recommend!

John Enzerillo

23:31 22 Nov 21

Amazing car dealership, just bought a vehicle with the help of Matt. What an amazing place from the start and Matt was a down to earth guy helping me every step of the way. Definitely recommend buying a vehicle from these guys ask for Matt you won’t regret it.

Diana Rodriguez

19:39 18 Jun 20

A huge shout out to Matt for being so amazing & helping me make my first car purchase , I always felt embarrassed because of my credit score and didn’t ever feel comfortable to even try & get a car . I had such an amazing experience , he answered all my questions & made me feel completely comfortable. I will recommend him to everyone & will always choose certified auto . I could easily give Matt 10 stars ! thank you so much !!

jilly daisy

17:36 25 Oct 21

Had an amazing experience dealing with Matt, I highly recommend this place for your next car purchase. They are honest, courteous, and attentive to your needs and will find the perfect car for you!

Elly Ells

02:23 16 May 20

Today went from a bad day to a good day and it’s all thanks to Leo. Leo is one of the tow drivers and he was such a nice humble person; his positive energy radiated upon arrival. I was grateful to have experienced such phenomenal customer service today. He accompanied me to my mechanic and made sure I was helped. 5/5!! Thank you once again !!

Kelly Campbell

18:14 14 Sep 21

Could not speak more highly of Certified Auto Mall and specifically Matt. Went in there Thursday to find a used car and Matt made the process so easy. Came out with the car I wanted on Friday and actually drove it to Florida the next day with 0 problems. He made the process extremely easy and went above and beyond to help me out. Definitely recommend going here!

Rich Ruocco

22:15 12 May 20

Had a great experience today with their tow service that I had to share. The driver Leo did the best job I've seen in a really long time. I'm usually nervous when anyone touches my cars but Leo made me feel comfortable right from the start. Since I wasn't able to follow him to the shop I told him to take care of my baby and he went way above and beyond by taking pics of the car once he dropped it off at my mechanics shop. Excellent customer service. I will definitely keep Certified Auto Mall in mind when shopping for a used car if this is the level of service I can expect. Thanks again!!

anne brandes

14:23 25 Jul 21

Good service, very reliable

Jenna Marie

16:01 22 Apr 20

Being pregnant, and an essential worker is scary to begin with, throw in a flat tire once you arrive to work and my regular service center being closed I reached out to Certified to see if they could help. They showed up in less than an hour time (it’s about a 45 mins drive from their shop). They made it so stress free and painless. I can’t thank them enough! They had my car up and running in no time, and the friendly service was way over and beyond! I’d give this place 10 stars if possible, amazing people! Thank you for coming to help a pregnant woman in distress!!

bklyn capo

09:31 16 Jul 21

Billy the owner extremely nice honest and David service manager extremely knowledgeable and honest as wellI went to Kia and they gave me a quote to fix my front end at $2,200 I want to Certified Auto check that my car and said it didn't need to be fixed it was only one thing that needed to be repaired and it only cost me $200 I highly recommend Certified Auto Mall

Jessica Saggiomo Reynolds

14:57 18 Jan 20

Certified is the best! Every time I need them they are right there to help me out! I have been using them for years now and can honestly say I am always happy! They are extremely reliable, helpful and have the best customer service. Go to certified !!!🤩

Anne Quinn

23:31 11 Jun 21

certified auto Mall in Howell, specifically Matt R. went over and beyond to help me today. I would recommend your company to everyone. Kevin and Brian In the office also went way above “just doing their job”! I am so happy!

Joseph Anthony

17:21 18 Nov 19

Service.Expertise.Price.Friendly.

gavin s

18:13 01 Sep 23

Always top-notch service. Quality people, quality work, they are great. Trust them with several of my vehicles.

Joseph McCall

23:47 12 Nov 19

Best place around. Awesome staff, repairs done on time and correctly.We love Certified Auto Mall. Tell them the McCall's sent you.

Blanche Rand

20:58 21 Jul 23

Can not say thank you enough...the most friendly, helpful and accomodating group of people

Kioysha Velázquez De Jesús

14:38 24 Oct 19

I recommend it 100% very professional people and above all very good customer service, thanks certified auto mall for my new truck

Valeriya Ostapenko

12:41 14 Apr 23

Our company was buying a truck from Certified Auto Mall. Words cannot express how helpful and professional this facility is. We were working with Matthew. He was very knowledgeable throughout the whole process, was always there to answer all our questions and made sure to keep us updated at all times. Certified Auto Mall is a great company to deal with and we recommend it to everyone who wants to have a worry-free car buying experience.

Chris Hoffman

13:29 25 Sep 19

Professional , not your average job either . Great guys highly recommended

John Ryan

20:46 18 Jan 23

What an amazing experience. Billy and Zach went above and beyond to make sure this experience went as smooth and great as it did. Extremely kind, helpful and knowledgeable with any questions my wife or myself have had.. I couldn’t have asked for a better experience and am so happy I decided to use certified auto mall for the purchase of my new truck!

Denise Conte-Wolf

23:27 14 Sep 19

This was my first time at certified auto mall and def nit my last!! Matt is great! To be honest they are all great ! I recommend them 100% they stand behind what they sell and are very honest as well, to me that makes all the difference

John Rodney

22:03 18 Nov 22

I just picked up my Lexus at Certified. They replaced the water pump which is a very difficult repair. They did a really good job! I’m very happy with the work. The service manager was very helpful in explaining everything involved in the repair. Their bill was right on the quoted repair price. It was a pleasure dealing with them and I highly recommend them for any auto repair. It was a really good experience!

Tracy Kiley

12:54 31 Aug 19

I've been coming here for probably a decade, and I travel all the way from Philly now to do so. The management is extremely accommodating and friendly, the staff is knowledgeable and efficient, and they truly care about their customers. Would recommend to anyone and everyone.

eli zirkin

19:32 23 Aug 22

**************HIGHLY RECOMENDED ********We had a Tri Axle Truck stuck dirt. They sent there rotator truck and pulled it out. Rich the operator was extremely knowledgeable and very courteous. Fairly Priced and quick service

Debbie Todd

20:07 06 Aug 19

They are the best !Honest and fairGreat people !I have taken my cars to them for years And they really care about their customers Had to find in this dayI always recommend them For both towing and repairs

mimi krupinski

11:09 23 May 22

Douglas Jay Dee

21:18 29 Jun 19

some of the nicest guys to work with buying a vehicle, was such an easy process we got two. special thanks to Billy, Bryan, and Mike for all the help today! Very happy, will probably only buy vehicles from here from now on.

Jonathan Falkowski

01:16 16 Feb 22

Great service and low costs!

Tina Iannarone-Nelson

00:35 05 Feb 19

A really wonderful experience. No BS like the typical car dealerships give. Everything went smooth and quick. They turned the car over to us sparkling clean, inside and out, with a one year warranty on everything. They made sure the car was in excellent condition before allowing us to drive off. The staff was knowledgeable and courteous throughout the buying process. An extra special thanks to Matt...you were awesome!

Manda Panda

21:16 08 Dec 21

very quick response, very kind, and very very clean trucks!! thank you so muuch for the help!!

Mike Folchetti

23:56 31 Jan 19

I bought a 2001 Lexus RX300 with 98K on it in 2009.10 years later my grandson drives it to college everyday.It now has 255K on it!

Daniel McCullough

23:23 07 Oct 21

Great quality work at great prices! The people are friendly and helpful.They continue to treat me like family! Can't say enough good things about them!

Samantha Stavar

23:37 07 Dec 18

The staff and service are truly amazing!!!

James Erlikh

19:43 16 Jul 21

Thank you Certified auto mall. If it wasn’t for your quick response , we would be in a lot of trouble especially in this heat.... Mike, Matt and the rest of the guys are very courteous and on point. Will be the first to recommend to all.

Jeff Poquette

22:57 30 Oct 18

Wherever you are, whatever you need to be done, there always seems to be one business who stands out as the true professionals. This place is it.

Alexander Rizsk

17:07 05 Jun 21

Nicole Marie

19:36 29 Sep 18

The staff is truly amazing and service and sales are amazing!!!!! I went in super anxious and nervous about having to buy another vehicle and Billy and Tony told me everything was good and they would help me find the perfect vehicle!!! And they sure did I am absolutely in love with my new SUV❤️Thank you to everyone at Certified for all your wonderful help!

avivaorion

09:11 25 Apr 23

Honest , which is hard to find in the automotive industry

Leeanne Piorkowski Muller

11:15 15 Aug 18

Thank you Billy and the rest of the Staff at Certified Auto Mall! We had a great experience buying my Sons first car. Be back soon enough for the next one. Thank you again. Leeanne

christina

20:34 30 Dec 22

Super friendly staff! Well trained knowledgeable mechanicsHonest service

Nicole Nardi

18:16 06 Aug 18

My family has been coming here for years and they are the best around! Friendly staff and very quick! Would definitely recommend!

Larry Diamond

18:32 02 Jul 22

Great service dept. Dennis the service manager is on the top of the game with mechanical knowledge. Also has a great crew working for him. Best thing he remembers your name and does great work. Will I return for future service needed for my car? Definitely yes. Would I recommend Certified Auto Mall to others? Yes!

Matt Honeycutt

02:06 04 Aug 18

Needed a tow on a Saturday night in the summer. For those that don’t know that’s a very busy time. The truck was there about 20 minutes faster than quoted. Matt the driver was awesome. Love using these guys for tows. Definitely recommending to friends

Dawnmarie Warren

03:06 06 Jan 22

HIGHLY recommend!! My boyfriend was in a terrible accident and his truck went to Certified. Bryan was extremely helpful and went out of his way to help me and his 87 year old mother. Everyone was very friendly. Thank you to everyone there. You guys are the best!

Mad Lee

13:15 17 Jul 18

Amazing staff! Everyone is friendly, courteous and professional. They are great with explaining issues they find and estimating costs. I brought my car in with a check engine light on and AC on the fritz and they had me out in less than 2 hours! I will definitely be coming back!

Jessica Stavar

18:33 28 Jul 21

I have nothing but great things to say about Certified Auto Mall from their service to their sales department. Matt from sales is the best. I can't say how much I recommend him if you need to buy a car. He can find you anything you want in your budget. They will always be the place I recommend to anyone who is buying or servicing a car.

Ron Kirkirt

17:37 11 Jul 18

Bought 2005 Dodge Dakota 2 1/2 years ago 42,000 miles. Know have 44,892 they were kind enough to undercoat while truck. Had a vibration in my front end. Brought to a shop was told truck was rusted out underneath including all front end components back to the lead springs. BUYER BEWARE!!! Ron Kirkirt.

Differently Abled DATV

16:45 12 Aug 23

love Dave Billy Best Friend

Blayne Holtzman Ruloff

14:43 10 Jul 18

I cannot say enough good things about this biz. Went in with a nail in my tire before the shop was even open. The young man there, took the car in, removed the nail and patched the tire, all before officially open! Who does that? Big shout out to Billy and Dave and the young man who helped me. This shop does great work, doesn’t try to sell you services you don’t need, and are just really nice people. Thanks again Will continue to refer your biz to all!!

Alex Gonzalez

18:54 21 Oct 22

I didn't buy a car with Matt this time around but I would absolutely recommend this dealership. I came into this dealership arms crossed and Matt made me and my husband feel welcome like family. His deal was amazing, we just got lucky with a family friend. Otherwise I was ready to sign. Looking for real people with great deals try certified

Elsynia Marie Seaman

02:09 03 May 18

I've rated you guys before, and i will glady do it again. You guys always do a phenomenal job of going above and beyond to make your customers happy. Thank you for going the extra mile for me today! Your honesty and hard work are appreciated more than you know!

Derrik Thompson

21:37 20 Nov 21

Awesome experience at Certified Auto Mall. Matt makes you feel like family . Purchased a fantastic automobile that I've been getting compliments on, thanks again Certified Family☺️

Ivette Rodriguez

17:35 28 Apr 18

hubby got his new work van at this place and everything went smoothly found out van had a few things wrong with it they jumped on it to fix it asap no hesitations they have a very friendly staff make u feel welcomed and we will continue to go there for either a new car or to repair ours thanks guys keep up the great work we appreciate u!

Hershy K

19:57 28 Feb 23

Best ever costumer service! Very helpful staff! Very Honest!

Susan GatesWolf

19:50 28 Mar 18

We have been using Certified for over 10 years. The service is wonderful and they are honest. Never had a problem they couldn't fix. They treat you like family... I have recommended them to a few of my friends and would highly recommend them to others.

Norma Davison

19:33 12 Jul 21

Rich Napoli

17:07 24 Mar 18

Mike Macan

18:35 09 Apr 22

I was driving on 9 when my car started over heating luckily i seen Certified Auto Mall when i was looking for a place to park my truck. When i walked in i was greated by Zac and bill who were very friendly and quick to help me out in my time of need. They got there guys right on the problem and diagnosed it for me and told me my best options going forward. They were such a big help and really eased my stress in the situation. There's not many honest mechanics out there but these guys are 100 percent i recommend them to any one with a problem, i will be returning there for any more issues that occur with my vehicles. I only was there for about a hour and felt like i knew the guys for ever. great people great service

Bryn Elizabeth

02:17 11 Mar 18

Ricky Scharnikow

16:06 06 Mar 18

By far the best service and sales around. Hands down. Been going here for over 12 years now. Sales staff is great. The service department always gets the job down and it’s a no BS company. Will recommend to anyone. !! #relax it’s certified

Regina Murphy-Keith

15:59 27 Feb 18

Certified Auto Mall is my go to place for my auto repairs and oil changes. Dave is very personable and always so knowledgeable when getting pricing on repairs. Certified looks out for their customers and their needs! I will keep coming back to Certified! Thank you for all your great service!